FAQ
Welcome to the JTcustomDesigns.com FAQ page! Below, you’ll find answers to common questions about our products, services, and ordering process. If you don’t see your question here, feel free to reach out to us directly – we’re always here to help!
1. What types of products do you offer?
We offer a wide range of products including custom T-shirts, vinyl, banners, decals, and more. Our services are designed to cater to personal, business, and event needs, ensuring high-quality prints that make a lasting impression.
2. What is a gang sheet, and how does it work?
A gang sheet is a single sheet that allows you to place multiple designs, logos, or images, maximizing the sheet space and reducing costs. Our gang sheet builder is easy to use, allowing you to upload multiple designs, resize, and arrange them however you’d like.
3. How do I use the gang sheet builder?
To use the gang sheet builder, simply go to our gang sheet page, upload your designs, and arrange them on the sheet as desired. You can adjust the size, placement, and even preview your setup before placing your order. If you have any trouble, our support team is here to assist!
4. Can I order custom-sized prints?
Absolutely! We understand that each project is unique, so we offer custom sizing options to meet your specific needs. Just let us know your preferred dimensions, and we’ll create prints to match.
5. What file formats do you accept for uploads?
We accept a variety of formats including PNG, JPEG, and SVG. For the best quality, we recommend using high-resolution files. If you’re unsure about your file type, feel free to reach out for guidance.
6. What is the turnaround time for orders?
Our typical turnaround time is 3–5 business days, depending on the complexity and volume of your order. We also offer rush processing for an additional fee if you need your items sooner.
7. Do you ship internationally?
Currently, we only ship within the United States. However, we’re constantly working on expanding our shipping options, so stay tuned for future updates.
8. Can I request a sample before placing a large order?
Yes, we offer sample prints to ensure you’re satisfied with the quality and look of our products. Contact us for more details on our sample policy and pricing.
9. What is your return policy?
Customer satisfaction is our priority. If you’re not completely satisfied with your order, please contact us within 7 days of receiving your product, and we’ll work to resolve the issue. For customized orders, we handle returns on a case-by-case basis.
10. How can I get in touch with JTcustomDesigns.com?
You can reach us by phone at 614-588-3054, via email at James@jtcustomdesigns.com, or by visiting us at 3721 Big Walnut Dr, Groveport, OH 43125, USA. Our team is here to assist during our business hours.
Still Have Questions?
If you didn’t find the answer you were looking for, don’t hesitate to reach out! We’re dedicated to helping you achieve your creative vision with JTcustomDesigns.com.